faq [Seed.ST]
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faq [2018/10/03 14:24]
admin
faq [2020/04/06 16:22] (current)
admin
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   - In this command prompt type "ping **euxxx.seed.st**" where **euxxx.seed.st** is the address you copied in step 2.  Press enter. {{:ipstep2.gif?linkonly|image}}   - In this command prompt type "ping **euxxx.seed.st**" where **euxxx.seed.st** is the address you copied in step 2.  Press enter. {{:ipstep2.gif?linkonly|image}}
   - This will display the IP address as seen in the image above.   - This will display the IP address as seen in the image above.
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 +++++PayPal says you suspended my automatic payment, what now? |
 +  * Firstly, WE did not cancel your subscription, PayPal did - the e-mail is misleading.
 +  * Some time in late 2018, PayPal made a sweeping change to our account that seems to have broken re-attempts on failed subscription payments.
 +  * You will get this e-mail if you have an expired credit card, if you lost and replaced your card but didn't update PayPal, or if you had insufficient balance when PayPal tried to bill you.
 +  * Before they made this change they would attempt to bill you 3 times before ending your subscription, now they only make one attempt and the account is immediately closed.  We have been in touch with PayPal but they are apparently unable to fix the issue.
 +  * FOR NOW, there is nothing we can do - once you receive that e-mail, your account is immediately deleted on our end and the only thing you can do is sign up for a new subscription again.
 +  * We are working on a solution to mitigate the issue but we have no ETA at the moment.
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 ++++How can i change my payment source? | ++++How can i change my payment source? |
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     - Click "Cancel Subscription" at the bottom and confirm it on the next page.     - Click "Cancel Subscription" at the bottom and confirm it on the next page.
     - Your account will remain active until the term ends, after it ends your account will be deleted along with all of your files.     - Your account will remain active until the term ends, after it ends your account will be deleted along with all of your files.
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-  * **If you signed up with a Credit Card and do not have a PayPal account:** 
-    - Visit this page: https://seed.st/cancelcc and fill out the form. 
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-  * **DISCLAIMER: PayPal has started processing their "end-of-term" notifications early in the morning (around 6AM EST) instead of at the time they were started, so your account will probably be deleted early in the morning on the date your subscription ends, regardless of what time you signed up!  We have contacted PayPal about this issue, but we don't believe they will fix it.** 
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faq.1538591052.txt.gz · Last modified: 2018/10/03 14:24 by admin